Latency with Verisk
Update - We are continuing to investigate this issue.
Aug 15, 2025 - 22:07 UTC
Investigating - We are experiencing latency with receiving information from Verisk.
Aug 15, 2025 - 21:57 UTC
Uptime over the past 90 days. View historical uptime.
Validate™ - Claims and Restoration (Formerly MICA QA Assist) Operational
90 days ago
99.99 % uptime
Today
Claims Workspace Integration Operational
90 days ago
99.97 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Verisk Integration Operational
90 days ago
100.0 % uptime
Today
Certification Exams ? Operational
90 days ago
100.0 % uptime
Today
Restoration Mitigate™ (Formerly MICA Mobility) Operational
90 days ago
99.99 % uptime
Today
Web Application ? Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Claims Workspace Integration Operational
90 days ago
99.97 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Photos Operational
90 days ago
100.0 % uptime
Today
Verisk Integration Operational
90 days ago
100.0 % uptime
Today
Claims Workspace™ ? Operational
90 days ago
99.99 % uptime
Today
Web Application Operational
90 days ago
99.99 % uptime
Today
Integrations Operational
90 days ago
99.99 % uptime
Today
Claims Estimate™ ? Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Restoration DASH™ (Formerly DASH™) Operational
90 days ago
99.99 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Claims Workspace Integration Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Photos Operational
90 days ago
100.0 % uptime
Today
Documents Operational
90 days ago
99.99 % uptime
Today
Verisk Integration Operational
90 days ago
100.0 % uptime
Today
Claims Engage™ (Formerly LINK®) Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Notification Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Claims Dispatch™ (Formerly Dispatch) Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Claims Scope™ (Formerly SettleAssist, Scope Assist) Operational
90 days ago
99.99 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Photos Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.98 % uptime
Today
Restoration CRM™ (Formerly Luxor) Operational
90 days ago
100.0 % uptime
Today
Claims Inspect™ (Formerly Field Assist) Operational
90 days ago
99.98 % uptime
Today
Claims Engage™ (Formerly Video Connect) Operational
90 days ago
100.0 % uptime
Today
Restoration Engage™ (Formerly ProAssist) Operational
90 days ago
100.0 % uptime
Today
Restoration Administer (Formerly DASH ADMIN) Operational
90 days ago
100.0 % uptime
Today
DASH ADMIN - Restoration Administer Operational
90 days ago
100.0 % uptime
Today
Claims Workspace Integration Operational
90 days ago
100.0 % uptime
Today
Verisk Integration Operational
90 days ago
100.0 % uptime
Today
DASH Mobile Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025
Claims Workspace Temporary Web Server Issue
Resolved - From ~2:00 AM EDT to 3:50 AM EDT, one of the Prod-US web servers had an issue and couldn’t serve UI web requests.

Some users might have had intermittent issues accessing www.symbility.net via a web browser. The issue did not affect Estimate/CAPTURE synchronization and the issue did not affect the API either.
Sep 15, 06:00 UTC
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025
Workspace Claims Not Processing in Mitigate and Validate
Resolved - The backlog has clear. This incident has been resolved.
Sep 4, 18:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 14:38 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 4, 14:37 UTC
Update - We have identified an issue processing photos and have applied a solution. A large backlog of jobs is being processed. It will take some time to clear.
Sep 4, 14:04 UTC
Investigating - We are currently investigating this issue.
Sep 4, 06:00 UTC
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