All Systems Operational

Uptime over the past 90 days. View historical uptime.
Validate™ - Claims and Restoration (Formerly MICA QA Assist) Operational
90 days ago
99.98 % uptime
Today
Claims Workspace Integration Operational
90 days ago
99.97 % uptime
Today
Web Application Operational
90 days ago
99.93 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Verisk Integration Operational
90 days ago
100.0 % uptime
Today
Certification Exams ? Operational
90 days ago
100.0 % uptime
Today
Restoration Mitigate™ (Formerly MICA Mobility) Operational
90 days ago
99.96 % uptime
Today
Web Application ? Operational
90 days ago
99.93 % uptime
Today
Mobile Application Operational
90 days ago
99.93 % uptime
Today
Claims Workspace Integration Operational
90 days ago
99.97 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Photos Operational
90 days ago
99.93 % uptime
Today
Verisk Integration Operational
90 days ago
100.0 % uptime
Today
Claims Workspace™ ? Operational
90 days ago
99.99 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.99 % uptime
Today
Claims Estimate™ ? Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Restoration DASH™ (Formerly DASH™) Operational
90 days ago
99.95 % uptime
Today
Web Application Operational
90 days ago
99.88 % uptime
Today
Mobile Application Operational
90 days ago
99.93 % uptime
Today
Claims Workspace Integration Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Photos Operational
90 days ago
99.93 % uptime
Today
Documents Operational
90 days ago
99.93 % uptime
Today
Verisk Integration Operational
90 days ago
100.0 % uptime
Today
Claims Engage™ (Formerly LINK®) Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Notification Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Claims Dispatch™ (Formerly Dispatch) Operational
90 days ago
99.98 % uptime
Today
Integrations Operational
90 days ago
99.98 % uptime
Today
Claims Scope™ (Formerly SettleAssist, Scope Assist) Operational
90 days ago
100.0 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Photos Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Restoration CRM™ (Formerly Luxor) Operational
90 days ago
100.0 % uptime
Today
Claims Inspect™ (Formerly Field Assist) Operational
90 days ago
100.0 % uptime
Today
Claims Engage™ (Formerly Video Connect) Operational
90 days ago
100.0 % uptime
Today
Restoration Engage™ (Formerly ProAssist) Operational
90 days ago
99.93 % uptime
Today
Restoration Administer (Formerly DASH ADMIN) Operational
90 days ago
100.0 % uptime
Today
DASH ADMIN - Restoration Administer Operational
90 days ago
100.0 % uptime
Today
Claims Workspace Integration Operational
90 days ago
100.0 % uptime
Today
Verisk Integration Operational
90 days ago
100.0 % uptime
Today
DASH Mobile Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Azure Outage Impacting Claims Dispatch Application
Resolved - This incident has been resolved.
Oct 29, 23:30 UTC
Monitoring - Out team has mitigated the issues with Claims Dispatch by bypassing the affected portion of Azure temporarily until the underlying issue is resolved.
Users should now be able to log in to Claims Dispatch.
Oct 29, 17:51 UTC
Update - We are continuing to investigate this issue.
Oct 29, 16:55 UTC
Investigating - We are currently experiencing issues with Microsoft Azure that has impact to the Claims Dispatch Application. Some users may be unable to reach the portal or log in.

The issue is due to a widespread Azure service outage impacting multiple platforms. Our technology team is actively monitoring the situation and working to restore full functionality as soon as these services are stabilized. Please monitor this page for updates.
Oct 29, 16:35 UTC
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025
Latency Processing Estimates in Validate
Resolved - This incident has been resolved.
Oct 22, 17:15 UTC
Monitoring - We are experiencing delays with processing estimates for Validate.
Oct 22, 14:51 UTC
Oct 21, 2025

No incidents reported.

Oct 20, 2025
AWS Outage Impacting DASH, Mitigate, Validate, and Engage
Resolved - We have confirmed that all services affected by the recent AWS issues have fully recovered. All product features across DASH, Mitigate, Engage, and other impacted apps are now performing as expected, and all functionalities have been restored. If you have uploaded photos or documents during this time, please be assured that queues are processing and that your files will be available shortly.

We continue to monitor the situation closely to ensure continued stability. Thank you for your patience.
Oct 20, 21:22 UTC
Monitoring - We are beginning to see signs of recovery. Please continue to monitor this page for further updates to full resolution.
Oct 20, 18:20 UTC
Investigating - We are currently experiencing a disruption affecting certain features within DASH, Mitigate, Validate, and Engage, including Documents, Photos, Emails, and SMS. The issue is due to a widespread AWS service outage impacting multiple platforms. Our technology team is actively monitoring the situation and working to restore full functionality as soon as AWS services are stabilized. Please monitor this page for updates.
Oct 20, 13:26 UTC
Oct 19, 2025

No incidents reported.

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