Update - We are continuing to investigate this issue.
Jun 30, 2025 - 22:02 UTC
Investigating - Some users may experience latency when attempting to sync financial data from QuickBooks Online. Please monitor this page for updates.
Jun 30, 2025 - 21:28 UTC
Identified - We are aware of issues with creating claims in the DASH Mobile app. The cause of the issue has been identified and a fix is in development. Please monitor this page for further updates. Please direct any questions or raise any further issues to our Help Desk team through Live Chat, through email at support.restoration@cotality.com, or by phone at 1-866-769-7855.
Jun 04, 2025 - 21:53 UTC
Validate™ - Claims and Restoration (Formerly MICA QA Assist)
Operational
Resolved -
We have been in contact with Verisk and they have informed us to advise that SettleAssist, ScopeAssist, and FieldAssist users to reach out to them in case of any information failing to reach and populate into Xactimate and Xactanalysis claims.
Jun 30, 23:36 UTC
Investigating -
Some customers have reported delays with information passing between Verisk and Cotality Scope and Inspect (Formerly SettleAssist, ScopeAssist, and FieldAssist). We are aware of the issue and investigating it.
Jun 30, 22:47 UTC
Resolved -
This incident has been resolved.
Jun 27, 15:48 UTC
Investigating -
We are currently investigating an issue that is affecting some users' ability to input DASH Timesheets. Please monitor this page for updates.
Jun 17, 17:17 UTC