Investigating - Some customers have reported delays with information passing between Verisk and Cotality Scope and Inspect (Formerly SettleAssist, ScopeAssist, and FieldAssist). We are aware of the issue and investigating it.
Jun 30, 2025 - 22:47 UTC
Jun 30, 2025 - 22:47 UTC
Update - We are continuing to investigate this issue.
Jun 30, 2025 - 22:02 UTC
Jun 30, 2025 - 22:02 UTC
Investigating - Some users may experience latency when attempting to sync financial data from QuickBooks Online. Please monitor this page for updates.
Jun 30, 2025 - 21:28 UTC
Jun 30, 2025 - 21:28 UTC
Identified - We are aware of issues with creating claims in the DASH Mobile app. The cause of the issue has been identified and a fix is in development. Please monitor this page for further updates. Please direct any questions or raise any further issues to our Help Desk team through Live Chat, through email at support.restoration@cotality.com, or by phone at 1-866-769-7855.
Jun 04, 2025 - 21:53 UTC
Jun 04, 2025 - 21:53 UTC
Validate™ - Claims and Restoration (Formerly MICA QA Assist)
Operational
Claims Connect Integration
Operational
Web Application
Operational
Reporting
Operational
Verisk Integration
Operational
Certification Exams
?
Operational
Restoration Mitigate™ (Formerly MICA Mobility)
Operational
Web Application
?
Operational
Mobile Application
Operational
Claims Connect Integration
Operational
Reporting
Operational
Photos
Operational
Verisk Integration
Operational
Claims Workspace® (Formerly Claims Connect)
Operational
Web Application
Operational
Integrations
Operational
Claims Estimate® (Formerly Mobile Claims)
Operational
Mobile Application
Operational
Restoration DASH™ (Formerly DASH™)
Degraded Performance
Web Application
Degraded Performance
Mobile Application
Degraded Performance
Claims Connect Integration
Operational
Reporting
Operational
Photos
Operational
Documents
Operational
Verisk Integration
Operational
Claims Engage™ (Formerly LINK®)
Operational
Mobile Application
Operational
Notification
Operational
Integrations
Operational
Claims Dispatch™ (Formerly Dispatch)
Operational
Integrations
Operational
Claims Scope™ (Formerly SettleAssist, Scope Assist)
Partial Outage
Web Application
Operational
Mobile Application
Operational
Photos
Operational
Integrations
Partial Outage
Restoration CRM™ (Formerly Luxor)
Operational
Claims Inspect™ (Formerly Field Assist)
Partial Outage
Claims Engage™ (Formerly Video Connect)
Operational
Restoration Engage™ (Formerly ProAssist)
Operational
Restoration Administer (Formerly DASH ADMIN)
Operational
DASH ADMIN - Restoration Administer
Operational
Claims Connect Integration
Operational
Verisk Integration
Operational
DASH Mobile
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.