Some Pages of Validate (formerly QA Assist) Loading Slowly
Update - We are continuing to monitor for any further issues.
Apr 02, 2025 - 18:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 01, 2025 - 20:32 UTC
Investigating - Some users are reporting slowness in loading certain pages in Validate (formerly QA Assist). The team is aware and looking into it.
Mar 31, 2025 - 20:22 UTC
Files Sent from Mitigate To XactAnalysis Are Experiencing some Slowness in Processing
Update - We are continuing to monitor for any further issues.
Apr 02, 2025 - 17:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 01, 2025 - 20:32 UTC
Update - We are continuing to investigate this issue.
Apr 01, 2025 - 19:50 UTC
Investigating - Some customers have reported delays in information from our systems to Verisk. Our team is investigating the cause of the delays.
Mar 31, 2025 - 19:40 UTC
Uptime over the past 90 days. View historical uptime.
Validate™ - Claims and Restoration (Formerly MICA QA Assist) Operational
90 days ago
99.93 % uptime
Today
Claims Connect Integration Operational
90 days ago
99.75 % uptime
Today
Web Application Operational
90 days ago
99.94 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Verisk Integration Operational
90 days ago
100.0 % uptime
Today
Certification Exams ? Operational
90 days ago
99.94 % uptime
Today
Restoration Mitigate™ (Formerly MICA Mobility) Operational
90 days ago
99.98 % uptime
Today
Web Application ? Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Claims Connect Integration Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Photos Operational
90 days ago
100.0 % uptime
Today
Verisk Integration Operational
90 days ago
99.92 % uptime
Today
Claims Workspace® (Formerly Claims Connect) Operational
90 days ago
99.85 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.71 % uptime
Today
Claims Estimate® (Formerly Mobile Claims) Operational
90 days ago
99.96 % uptime
Today
Mobile Application Operational
90 days ago
99.96 % uptime
Today
Restoration DASH™ (Formerly DASH™) Operational
90 days ago
99.99 % uptime
Today
Web Application Operational
90 days ago
99.95 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Claims Connect Integration Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
99.99 % uptime
Today
Photos Operational
90 days ago
100.0 % uptime
Today
Documents Operational
90 days ago
100.0 % uptime
Today
Verisk Integration Operational
90 days ago
100.0 % uptime
Today
Claims Engage™ (Formerly LINK®) Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Notification Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Claims Dispatch™ (Formerly Dispatch) Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Claims Scope™ (Formerly SettleAssist, Scope Assist) Operational
90 days ago
100.0 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Photos Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Restoration CRM™ (Formerly Luxor) Operational
90 days ago
100.0 % uptime
Today
Claims Inspect™ (Formerly Field Assist) Operational
90 days ago
100.0 % uptime
Today
Claims Engage™ (Formerly Video Connect) Operational
90 days ago
100.0 % uptime
Today
Restoration Engage™ (Formerly ProAssist) Operational
90 days ago
99.87 % uptime
Today
Restoration Administer (Formerly DASH ADMIN) Operational
90 days ago
100.0 % uptime
Today
DASH ADMIN - Restoration Administer Operational
90 days ago
100.0 % uptime
Today
Claims Connect Integration Operational
90 days ago
100.0 % uptime
Today
Verisk Integration Operational
90 days ago
100.0 % uptime
Today
DASH Mobile Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 4, 2025

No incidents reported today.

Apr 3, 2025
Cotality Claims - Customer Care unreachable by phone
Resolved - The Cotality Claims support team experienced a telephony outage.

The issue has been resolved and we are looking into preventing further outages.

We are sorry for the inconvenience.
Apr 3, 13:46 UTC
Monitoring - The Cotality Claims support team is still experiencing a telephony outage.

The issue has been identified with our provider but the solution is taking longer than expected to implement. We expect the service to resume within the next couple of hours.

We are sorry for the inconvenience.

Customers can reach the team directly by chat or email, or by dialing directly:
+1-604-495-9171
Apr 3, 11:33 UTC
Identified - The Cotality Claims support team is experiencing a telephony outage.

The issue has been identified with our provider. We are looking for them to provide a solution.

We are sorry for the inconvenience.

Customers can reach the team directly by chat or email, or by dialing directly:
+1-604-495-9171

See also:
https://support.symbilityproperty.com/a/solutions/articles/6000122129
Apr 2, 22:30 UTC
Investigating - The Cotality Claims support team is experiencing a telephony outage. We are investigating.

Customers can reach the team directly by chat or email, or by dialing directly:
+1-604-495-9171

See also:
https://support.symbilityproperty.com/a/solutions/articles/6000122129
Apr 2, 21:40 UTC
Issues in Cotality Engage (formerly ProAssist) Application
Resolved - This incident has been resolved.
Apr 3, 02:15 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 2, 17:22 UTC
Update - We are continuing to investigate this issue.
Apr 2, 17:22 UTC
Update - We are continuing to investigate this issue.
Apr 2, 17:01 UTC
Investigating - Valued Customers,

We are aware of current issues with our Engage (formerly ProAssist) product. Customers may see the module slow to load or loading blank, and may encounter an error when accessing this module on the Job Slideboard. Our Technology team is engaged and is working towards a rapid solution.

Please monitor this page for updates. Thank you for your patience.

Cotality Technology Team
Apr 2, 17:00 UTC
Apr 2, 2025

Unresolved incidents: Some Pages of Validate (formerly QA Assist) Loading Slowly, Files Sent from Mitigate To XactAnalysis Are Experiencing some Slowness in Processing.

Apr 1, 2025
Mar 31, 2025
Mar 30, 2025
Scheduled DASH Enterprise Maintenance
Completed - The scheduled maintenance has been completed.
Mar 30, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 02:00 UTC
Scheduled - Please be aware of upcoming scheduled maintenance for DASH Enterprise on Saturday, March 29, 2025 beginning at 10:00pm ET. This maintenance is expected to be completed in the early morning hours of Sunday, March 30, 2025.

Some site features may not work as expected while scheduled maintenance is in progress. These site features include third party integrations (including Xactware, Claims Connect, DASHAccount) as well as Import / Upload services (including Photos, Notes, Documents, Estimates, Reports). Please monitor this page for further information.
Mar 25, 20:29 UTC
Mar 29, 2025

No incidents reported.

Mar 28, 2025
Files Sent from Mitigate, Validate, or Dash To XactAnalysis Are Experiencing some Slowness in Processing
Resolved - This incident has been resolved.
Mar 28, 23:54 UTC
Update - We are continuing to investigate this issue.
Mar 28, 21:04 UTC
Investigating - Some customers have reported delays in information from our systems to Verisk. Our team is investigating the cause of the delays.
Mar 28, 20:22 UTC
Some statuses not being passed from Validate (formerly QA Assist) to Claims Workspace (formerly Claims Connect)
Resolved - We have released a fix to address this issue.
Mar 28, 13:26 UTC
Identified - Some users are experiencing issues with statuses being passed from Validate (formerly QA Assist) to Claims Workspace (formerly Claims Connect). We have identified the root cause and are testing a fix to be deployed.
Mar 27, 19:41 UTC
Files Sent from Mitigate, Validate, or DASH To XactAnalysis Are Experiencing some Slowness in Processing
Resolved - This incident has been resolved
Mar 28, 13:22 UTC
Investigating - Some customers have reported delays in information from our systems to Verisk. Our team is investigating the cause of the delays.
Mar 27, 20:50 UTC
Mar 27, 2025
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

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