Some Pages of Validate (formerly QA Assist) Loading Slowly
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 01, 2025 - 20:32 UTC
Investigating - Some users are reporting slowness in loading certain pages in Validate (formerly QA Assist). The team is aware and looking into it.
Mar 31, 2025 - 20:22 UTC
Files Sent from Mitigate To XactAnalysis Are Experiencing some Slowness in Processing
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 01, 2025 - 20:32 UTC
Update - We are continuing to investigate this issue.
Apr 01, 2025 - 19:50 UTC
Investigating - Some customers have reported delays in information from our systems to Verisk. Our team is investigating the cause of the delays.
Mar 31, 2025 - 19:40 UTC
Uptime over the past 90 days. View historical uptime.
Validate™ - Claims and Restoration (Formerly MICA QA Assist) Degraded Performance
90 days ago
99.93 % uptime
Today
Claims Connect Integration Operational
90 days ago
99.75 % uptime
Today
Web Application Degraded Performance
90 days ago
99.94 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Verisk Integration Degraded Performance
90 days ago
100.0 % uptime
Today
Certification Exams ? Operational
90 days ago
99.94 % uptime
Today
Restoration Mitigate™ (Formerly MICA Mobility) Degraded Performance
90 days ago
99.99 % uptime
Today
Web Application ? Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Claims Connect Integration Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Photos Operational
90 days ago
100.0 % uptime
Today
Verisk Integration Degraded Performance
90 days ago
99.94 % uptime
Today
Claims Workspace® (Formerly Claims Connect) Operational
90 days ago
99.85 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.71 % uptime
Today
Claims Estimate® (Formerly Mobile Claims) Operational
90 days ago
99.96 % uptime
Today
Mobile Application Operational
90 days ago
99.96 % uptime
Today
Restoration DASH™ (Formerly DASH™) Operational
90 days ago
99.99 % uptime
Today
Web Application Operational
90 days ago
99.95 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Claims Connect Integration Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
99.99 % uptime
Today
Photos Operational
90 days ago
100.0 % uptime
Today
Documents Operational
90 days ago
100.0 % uptime
Today
Verisk Integration Operational
90 days ago
100.0 % uptime
Today
Claims Engage™ (Formerly LINK®) Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Notification Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Claims Dispatch™ (Formerly Dispatch) Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Claims Scope™ (Formerly SettleAssist, Scope Assist) Operational
90 days ago
100.0 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Photos Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Restoration CRM™ (Formerly Luxor) Operational
90 days ago
100.0 % uptime
Today
Claims Inspect™ (Formerly Field Assist) Operational
90 days ago
100.0 % uptime
Today
Claims Engage™ (Formerly Video Connect) Operational
90 days ago
100.0 % uptime
Today
Restoration Engage™ (Formerly ProAssist) Operational
90 days ago
100.0 % uptime
Today
Restoration Administer (Formerly DASH ADMIN) Operational
90 days ago
100.0 % uptime
Today
DASH ADMIN - Restoration Administer Operational
90 days ago
100.0 % uptime
Today
Claims Connect Integration Operational
90 days ago
100.0 % uptime
Today
Verisk Integration Operational
90 days ago
100.0 % uptime
Today
DASH Mobile Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025

No incidents reported today.

Apr 1, 2025

Unresolved incidents: Some Pages of Validate (formerly QA Assist) Loading Slowly, Files Sent from Mitigate To XactAnalysis Are Experiencing some Slowness in Processing.

Mar 31, 2025
Mar 30, 2025
Scheduled DASH Enterprise Maintenance
Completed - The scheduled maintenance has been completed.
Mar 30, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 02:00 UTC
Scheduled - Please be aware of upcoming scheduled maintenance for DASH Enterprise on Saturday, March 29, 2025 beginning at 10:00pm ET. This maintenance is expected to be completed in the early morning hours of Sunday, March 30, 2025.

Some site features may not work as expected while scheduled maintenance is in progress. These site features include third party integrations (including Xactware, Claims Connect, DASHAccount) as well as Import / Upload services (including Photos, Notes, Documents, Estimates, Reports). Please monitor this page for further information.
Mar 25, 20:29 UTC
Mar 29, 2025

No incidents reported.

Mar 28, 2025
Files Sent from Mitigate, Validate, or Dash To XactAnalysis Are Experiencing some Slowness in Processing
Resolved - This incident has been resolved.
Mar 28, 23:54 UTC
Update - We are continuing to investigate this issue.
Mar 28, 21:04 UTC
Investigating - Some customers have reported delays in information from our systems to Verisk. Our team is investigating the cause of the delays.
Mar 28, 20:22 UTC
Some statuses not being passed from Validate (formerly QA Assist) to Claims Workspace (formerly Claims Connect)
Resolved - We have released a fix to address this issue.
Mar 28, 13:26 UTC
Identified - Some users are experiencing issues with statuses being passed from Validate (formerly QA Assist) to Claims Workspace (formerly Claims Connect). We have identified the root cause and are testing a fix to be deployed.
Mar 27, 19:41 UTC
Files Sent from Mitigate, Validate, or DASH To XactAnalysis Are Experiencing some Slowness in Processing
Resolved - This incident has been resolved
Mar 28, 13:22 UTC
Investigating - Some customers have reported delays in information from our systems to Verisk. Our team is investigating the cause of the delays.
Mar 27, 20:50 UTC
Mar 27, 2025
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
Issue with CAD Reports
Resolved - This incident has been resolved.
Mar 19, 13:30 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 17, 15:15 UTC
Investigating - Some users may experience issues with CAD reports loading. We are aware of the issue and looking into it with the CAD provider.
Mar 9, 00:39 UTC
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