Claims Workspace Temporary Web Server Issue

Incident Report for Cotality Insurance Solutions

Resolved

From ~2:00 AM EDT to 3:50 AM EDT, one of the Prod-US web servers had an issue and couldn’t serve UI web requests.

Some users might have had intermittent issues accessing www.symbility.net via a web browser. The issue did not affect Estimate/CAPTURE synchronization and the issue did not affect the API either.

Posted Sep 15, 2025 - 06:00 UTC