Latency when Syncing Financial Data from QB to DASH
Update - We are continuing to investigate this issue.
Jun 30, 2025 - 22:02 UTC
Investigating - Some users may experience latency when attempting to sync financial data from QuickBooks Online. Please monitor this page for updates.
Jun 30, 2025 - 21:28 UTC
Issues with Claim Creation in Dash Mobile
Identified - We are aware of issues with creating claims in the DASH Mobile app. The cause of the issue has been identified and a fix is in development. Please monitor this page for further updates. Please direct any questions or raise any further issues to our Help Desk team through Live Chat, through email at support.restoration@cotality.com, or by phone at 1-866-769-7855.
Jun 04, 2025 - 21:53 UTC
Uptime over the past 90 days. View historical uptime.
Validate™ - Claims and Restoration (Formerly MICA QA Assist) Operational
90 days ago
100.0 % uptime
Today
Claims Connect Integration Operational
90 days ago
100.0 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Verisk Integration Operational
90 days ago
100.0 % uptime
Today
Certification Exams ? Operational
90 days ago
100.0 % uptime
Today
Restoration Mitigate™ (Formerly MICA Mobility) Operational
90 days ago
100.0 % uptime
Today
Web Application ? Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Claims Connect Integration Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Photos Operational
90 days ago
100.0 % uptime
Today
Verisk Integration Operational
90 days ago
100.0 % uptime
Today
Claims Workspace® (Formerly Claims Connect) Operational
90 days ago
100.0 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Claims Estimate® (Formerly Mobile Claims) Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Restoration DASH™ (Formerly DASH™) Degraded Performance
90 days ago
99.99 % uptime
Today
Web Application Degraded Performance
90 days ago
100.0 % uptime
Today
Mobile Application Degraded Performance
90 days ago
100.0 % uptime
Today
Claims Connect Integration Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
99.98 % uptime
Today
Photos Operational
90 days ago
100.0 % uptime
Today
Documents Operational
90 days ago
99.99 % uptime
Today
Verisk Integration Operational
90 days ago
100.0 % uptime
Today
Claims Engage™ (Formerly LINK®) Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Notification Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Claims Dispatch™ (Formerly Dispatch) Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Claims Scope™ (Formerly SettleAssist, Scope Assist) Operational
90 days ago
99.99 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Photos Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.98 % uptime
Today
Restoration CRM™ (Formerly Luxor) Operational
90 days ago
100.0 % uptime
Today
Claims Inspect™ (Formerly Field Assist) Operational
90 days ago
99.98 % uptime
Today
Claims Engage™ (Formerly Video Connect) Operational
90 days ago
100.0 % uptime
Today
Restoration Engage™ (Formerly ProAssist) Operational
90 days ago
100.0 % uptime
Today
Restoration Administer (Formerly DASH ADMIN) Operational
90 days ago
100.0 % uptime
Today
DASH ADMIN - Restoration Administer Operational
90 days ago
100.0 % uptime
Today
Claims Connect Integration Operational
90 days ago
100.0 % uptime
Today
Verisk Integration Operational
90 days ago
100.0 % uptime
Today
DASH Mobile Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 8, 2025

No incidents reported today.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025
Job Docs Missing on DASH Jobs
Resolved - The issue has been resolved for users. Documents should now appear on job pages.
Jul 1, 14:41 UTC
Investigating - We are receiving reports from some customers about job docs missing from DASH jobs. The development team is currently investigating.
Jul 1, 13:59 UTC
Jun 30, 2025
Integration issue with data received from SettleAssist and ScopeAssist
Resolved - We have been in contact with Verisk and they have informed us to advise that SettleAssist, ScopeAssist, and FieldAssist users to reach out to them in case of any information failing to reach and populate into Xactimate and Xactanalysis claims.
Jun 30, 23:36 UTC
Investigating - Some customers have reported delays with information passing between Verisk and Cotality Scope and Inspect (Formerly SettleAssist, ScopeAssist, and FieldAssist). We are aware of the issue and investigating it.
Jun 30, 22:47 UTC
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Issue with DASH Timesheets
Resolved - This incident has been resolved.
Jun 27, 15:48 UTC
Investigating - We are currently investigating an issue that is affecting some users' ability to input DASH Timesheets. Please monitor this page for updates.
Jun 17, 17:17 UTC
Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

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