All Systems Operational

Uptime over the past 90 days. View historical uptime.
Validate™ - Claims and Restoration (Formerly MICA QA Assist) Operational
90 days ago
99.93 % uptime
Today
Claims Connect Integration Operational
90 days ago
99.75 % uptime
Today
Web Application Operational
90 days ago
99.94 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Verisk Integration Operational
90 days ago
100.0 % uptime
Today
Certification Exams ? Operational
90 days ago
99.96 % uptime
Today
Restoration Mitigate™ (Formerly MICA Mobility) Operational
90 days ago
99.98 % uptime
Today
Web Application ? Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Claims Connect Integration Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Photos Operational
90 days ago
100.0 % uptime
Today
Verisk Integration Operational
90 days ago
99.92 % uptime
Today
Claims Workspace® (Formerly Claims Connect) Operational
90 days ago
99.85 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.71 % uptime
Today
Claims Estimate® (Formerly Mobile Claims) Operational
90 days ago
99.96 % uptime
Today
Mobile Application Operational
90 days ago
99.96 % uptime
Today
Restoration DASH™ (Formerly DASH™) Operational
90 days ago
99.99 % uptime
Today
Web Application Operational
90 days ago
99.95 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Claims Connect Integration Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
99.97 % uptime
Today
Photos Operational
90 days ago
100.0 % uptime
Today
Documents Operational
90 days ago
100.0 % uptime
Today
Verisk Integration Operational
90 days ago
100.0 % uptime
Today
Claims Engage™ (Formerly LINK®) Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Notification Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Claims Dispatch™ (Formerly Dispatch) Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Claims Scope™ (Formerly SettleAssist, Scope Assist) Operational
90 days ago
100.0 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Photos Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Restoration CRM™ (Formerly Luxor) Operational
90 days ago
100.0 % uptime
Today
Claims Inspect™ (Formerly Field Assist) Operational
90 days ago
100.0 % uptime
Today
Claims Engage™ (Formerly Video Connect) Operational
90 days ago
100.0 % uptime
Today
Restoration Engage™ (Formerly ProAssist) Operational
90 days ago
99.87 % uptime
Today
Restoration Administer (Formerly DASH ADMIN) Operational
90 days ago
100.0 % uptime
Today
DASH ADMIN - Restoration Administer Operational
90 days ago
100.0 % uptime
Today
Claims Connect Integration Operational
90 days ago
100.0 % uptime
Today
Verisk Integration Operational
90 days ago
100.0 % uptime
Today
DASH Mobile Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 19, 2025

No incidents reported today.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Latency Sending Data from Mitigate to Verisk
Resolved - We are currently experiencing issues with sending data from Mitigate to Verisk
Apr 17, 20:00 UTC
Apr 16, 2025

No incidents reported.

Apr 15, 2025
Latency Sending Data from Mitigate to Verisk
Resolved - This incident has been resolved.
Apr 15, 20:42 UTC
Investigating - We are currently experiencing issues with sending data from Mitigate to Verisk
Apr 15, 18:18 UTC
Apr 14, 2025
Latency when Syncing Claim Information to Third Party Systems from Cotality Validate
Resolved - This incident has been resolved.
Apr 14, 21:39 UTC
Identified - We are aware of an issue in Validate (formerly QA Assist) that is impacting claim information syncing to some third party platforms. Our engineering team is engaged, and is working to quickly identify and resolve the issue.

Thank you for your patience. Your claim information will be queued to process once the issue is resolved. Please continue to monitor this page for further updates.
Apr 14, 20:30 UTC
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
DASH Enterprise Issues in BI Reporting
Resolved - This incident has been resolved. If you experience any further issues, please reach out to our Help Desk team via Live Chat, at 1-866-769-7855, or at support@nextgearsolutions.com
Apr 11, 00:33 UTC
Investigating - We are aware of current issues in BI reporting. Some users may encounter difficulties loading dashboards or reports in BI. Our engineering team is engaged and working towards a swift resolution. Thank you for your patience. Please monitor this page for updates.
Apr 11, 00:24 UTC
Apr 10, 2025

No incidents reported.

Apr 9, 2025
Photos in Dash/Mitigate not Uploading to Verisk
Resolved - This incident has been resolved.
Apr 9, 00:17 UTC
Investigating - We are currently experiencing issues uploading photos from Dash/Mitigate to Verisk.
Apr 4, 22:14 UTC
Some Pages of Validate (formerly QA Assist) Loading Slowly
Resolved - This incident has been resolved.
Apr 9, 00:16 UTC
Update - We are continuing to monitor for any further issues.
Apr 2, 18:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 20:32 UTC
Investigating - Some users are reporting slowness in loading certain pages in Validate (formerly QA Assist). The team is aware and looking into it.
Mar 31, 20:22 UTC
Files Sent from Mitigate To XactAnalysis Are Experiencing some Slowness in Processing
Resolved - This incident has been resolved.
Apr 9, 00:14 UTC
Update - We are continuing to monitor for any further issues.
Apr 2, 17:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 20:32 UTC
Update - We are continuing to investigate this issue.
Apr 1, 19:50 UTC
Investigating - Some customers have reported delays in information from our systems to Verisk. Our team is investigating the cause of the delays.
Mar 31, 19:40 UTC
Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

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