All Systems Operational

About This Site

Welcome to the Cotality Insurance Solutions System Status Center.

We are dedicated to providing transparency regarding the health of our services. This dashboard is designed to keep our customers informed of any service interruptions or performance degradation.

Disclaimer: While we strive for precision, please be aware that incident timelines and severity classifications are estimated by our support teams. All incident details, including timestamps and severity levels are approximations for reference only and do not reflect actual service levels. Uptime calculations may vary from our internal monitoring data.

Validate™ - Claims and Restoration (Formerly MICA QA Assist) Operational
Claims Workspace Integration Operational
Web Application Operational
Reporting Operational
Verisk Integration Operational
Certification Exams Operational
Restoration Mitigate™ (Formerly MICA Mobility) Operational
Web Application Operational
Mobile Application Operational
Claims Workspace Integration Operational
Reporting Operational
Photos Operational
Verisk Integration Operational
Claims Workspace™ & Estimate™ (USA) Operational
Claims Estimate™ for Windows Operational
Claims Workspace (Web Application) Operational
Integrations Operational
API Operational
Claims Mobile App (iOS) Operational
Claims Mobile App (Android) Operational
CAPTURE™ Operational
Claims Engage™ (Formerly LINK®) Operational
Claims Workspace™ & Estimate™ (Canada) Operational
Claims Estimate™ for Windows Operational
Claims Workspace (Web Application) Operational
Integrations Operational
API Operational
Claims Mobile App (iOS) Operational
Claims Mobile App (Android) Operational
CAPTURE™ Operational
Claims Engage™ (Formerly LINK®) Operational
Restoration DASH™ (Formerly DASH™) Operational
Web Application Operational
Mobile Application Operational
Claims Workspace Integration Operational
Reporting Operational
Photos Operational
Documents Operational
Verisk Integration Operational
Claims Dispatch™ (Formerly Dispatch) Operational
Integrations Operational
Claims Scope™ (Formerly SettleAssist, Scope Assist) Operational
Web Application Operational
Mobile Application Operational
Photos Operational
Integrations Operational
Restoration Administer (Formerly DASH ADMIN) Operational
DASH ADMIN - Restoration Administer Operational
Claims Workspace Integration Operational
Verisk Integration Operational
Restoration CRM™ (Formerly Luxor) Operational
Claims Inspect™ (Formerly Field Assist) Operational
Restoration Engage™ (Formerly ProAssist) Operational
DASH Mobile Operational
Claims Engage™ (Formerly Video Connect) Operational
Notification Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Sep 28, 2026

No incidents reported today.

Sep 27, 2026

Postmortem - Read details
Sep 28, 12:46 UTC
Resolved - The issue has been resolved. We are looking into the cause.
Sep 27, 17:15 UTC
Update - We are continuing to investigate this issue.
Sep 27, 17:11 UTC
Investigating - Customers in certain regions are having issues accessing Claims Workspace resources do to a sporadic DNS issue. We are unsure of the source and are investigating.
Sep 27, 15:45 UTC

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

Resolved - This incident has been resolved.
Sep 22, 02:34 UTC
Investigating - We are currently investigating reports of encrypted text populating for the Customer Information in the Mitigate app
Sep 10, 21:35 UTC

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

Resolved - This incident has been resolved
Sep 14, 14:50 UTC
Investigating - We are currently investigating reports of intermittent system errors affecting DASH Web. Users may experience error codes or failure to load pages when attempting to access Jobs, Notes, Documents, and Photos.

Our engineering team is actively diagnosing the issue to restore full functionality.

Sep 14, 00:00 UTC