Claims Workspace Latency Issue

Incident Report for Cotality Insurance Solutions

Resolved

We noted latency issues in Workspace affecting site access. The issue was related to data corruption in a file.

The file was removed and performance was normalized within a few minutes between ~10:30 and ~10:50 EDT.
Posted Jul 08, 2025 - 15:02 UTC
This incident affected: Claims Workspace® (Formerly Claims Connect) (Web Application).