Workspace Claims Not Processing in Mitigate and Validate

Incident Report for Cotality Insurance Solutions

Resolved

The backlog has clear. This incident has been resolved.

Posted Sep 04, 2025 - 18:19 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 04, 2025 - 14:38 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 04, 2025 - 14:37 UTC

Update

We have identified an issue processing photos and have applied a solution. A large backlog of jobs is being processed. It will take some time to clear.

Posted Sep 04, 2025 - 14:04 UTC

Investigating

We are currently investigating this issue.

Posted Sep 04, 2025 - 06:00 UTC

This incident affected: Validate™ - Claims and Restoration (Formerly MICA QA Assist) (Claims Workspace Integration), Restoration Mitigate™ (Formerly MICA Mobility) (Claims Workspace Integration), and Claims Workspace™ & Estimate™ (USA) (Integrations).