Claims Workspace - Prod-US DNS Issues

Incident Report for Cotality Insurance Solutions

Postmortem

The issue lasted from ~10:42 to ~11:36 EDT on Sunday, September 27.

It was an intermittent DNS issue at a Domain Name provider causing intermittent resolution issues. Many people would have never been affected (as our own spread of testers proved) but some clients we know were unable to resolve our domain name.

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Resolution was at the DNS provider. We did not directly break or resolve anything.

Posted Sep 28, 2026 - 12:46 UTC

Resolved

The issue has been resolved. We are looking into the cause.

Posted Sep 27, 2026 - 17:15 UTC

Update

We are continuing to investigate this issue.

Posted Sep 27, 2026 - 17:11 UTC

Investigating

Customers in certain regions are having issues accessing Claims Workspace resources do to a sporadic DNS issue. We are unsure of the source and are investigating.

Posted Sep 27, 2026 - 15:45 UTC

This incident affected: Claims Workspace™ & Estimate™ (USA) (Claims Estimate™ for Windows, Claims Workspace (Web Application), Integrations, API, Claims Mobile App (iOS), Claims Mobile App (Android), CAPTURE™, Claims Engage™ (Formerly LINK®)).