Shell Translator Issues in Validate

Incident Report for Cotality Insurance Solutions

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 21, 2026 - 11:58 UTC

Investigating

We are currently investigating an issue affecting the Shell Translator for some clients. Affected users may notice that the translator button is missing from the review screen. Our team is actively working to identify the cause and restore full functionality. We will provide another update as soon as we have more information.
Posted May 20, 2026 - 21:13 UTC
This incident affects: Validate™ - Claims and Restoration (Formerly MICA QA Assist) (Web Application).
← Current Status Powered by Atlassian Statuspage