Claims Workspace™ Degraded Performance

Incident Report for Cotality Insurance Solutions

Resolved

Platform(s): Claims Estimate™ / Claims Workspace™ / PLNAR

Environment(s): Prod-US
Start Time: 02/06/2026 12:28 PM ET
End Time: 02/06/2026 1:15 PM ET

What happened?
Cotality experienced a technology mild service degradation related to a communication issue between our systems and our vendor, PLNAR.

How does this impact you?
Users had issues syncing Claims Estimate™ and some slowness using Claims Workspace™.

What did Cotality do to resolve the issue?
We terminated the API connection between us and PLNAR.

What happens next?
We are in touch with PLNAR and will help them resolve their issue. There may be some delays for them to process orders. We are currently unsure if they can continue to process orders without API. You may contact them directly for more information.

Thank you for your patience.

We value our business relationship and apologize for any negative impact to your business

Posted Feb 06, 2026 - 17:30 UTC