We have confirmed that all services affected by the recent AWS issues have fully recovered. All product features across DASH, Mitigate, Engage, and other impacted apps are now performing as expected, and all functionalities have been restored. If you have uploaded photos or documents during this time, please be assured that queues are processing and that your files will be available shortly.
We continue to monitor the situation closely to ensure continued stability. Thank you for your patience.
Posted Oct 20, 2025 - 21:22 UTC
Monitoring
We are beginning to see signs of recovery. Please continue to monitor this page for further updates to full resolution.
Posted Oct 20, 2025 - 18:20 UTC
Investigating
We are currently experiencing a disruption affecting certain features within DASH, Mitigate, Validate, and Engage, including Documents, Photos, Emails, and SMS. The issue is due to a widespread AWS service outage impacting multiple platforms. Our technology team is actively monitoring the situation and working to restore full functionality as soon as AWS services are stabilized. Please monitor this page for updates.
Posted Oct 20, 2025 - 13:26 UTC
This incident affected: Restoration Mitigate™ (Formerly MICA Mobility) (Web Application, Mobile Application, Photos), Restoration DASH™ (Formerly DASH™) (Web Application, Mobile Application, Photos, Documents), Validate™ - Claims and Restoration (Formerly MICA QA Assist) (Web Application), and Restoration Engage™ (Formerly ProAssist), DASH Mobile.