Cotality Claims - Customer Care unreachable by phone

Incident Report for Cotality Insurance Solutions

Resolved

The Cotality Claims support team experienced a telephony outage.

The issue has been resolved and we are looking into preventing further outages.

We are sorry for the inconvenience.
Posted Apr 03, 2025 - 13:46 UTC

Monitoring

The Cotality Claims support team is still experiencing a telephony outage.

The issue has been identified with our provider but the solution is taking longer than expected to implement. We expect the service to resume within the next couple of hours.

We are sorry for the inconvenience.

Customers can reach the team directly by chat or email, or by dialing directly:
+1-604-495-9171
Posted Apr 03, 2025 - 11:33 UTC

Identified

The Cotality Claims support team is experiencing a telephony outage.

The issue has been identified with our provider. We are looking for them to provide a solution.

We are sorry for the inconvenience.

Customers can reach the team directly by chat or email, or by dialing directly:
+1-604-495-9171

See also:
https://support.symbilityproperty.com/a/solutions/articles/6000122129
Posted Apr 02, 2025 - 22:30 UTC

Investigating

The Cotality Claims support team is experiencing a telephony outage. We are investigating.

Customers can reach the team directly by chat or email, or by dialing directly:
+1-604-495-9171

See also:
https://support.symbilityproperty.com/a/solutions/articles/6000122129
Posted Apr 02, 2025 - 21:40 UTC
This incident affected: Claims Workspace® (Formerly Claims Connect) (Web Application, Integrations) and Claims Estimate® (Formerly Mobile Claims) (Mobile Application).